Returns & Refund Policy

At Nexyl, we aim to provide a reliable shopping experience and stand behind the quality of our wall art. If you are not satisfied with your purchase, eligible physical items may be returned or exchanged within 30 days of delivery.

Return Requirements

To qualify for a return, the following conditions must be met:

  • The item must be unused and maintained in its original condition

  • All original packaging, accessories, and included components must be returned

  • A valid proof of purchase (such as an order confirmation or receipt) is required

  • The product must not be customized beyond the standard options available on the product page

How to Initiate a Return

Returns must be authorized in advance. To request approval, please contact us at contact@nexyl.shop.

After approval, you will receive:

  • A prepaid return shipping label

  • Instructions for securely packaging the item

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns submitted without prior authorization will not be accepted.

Issues with Orders

If your order arrives damaged or incorrect, please contact us as soon as possible. This includes:

  • Damage during shipping (including frames, prints, or packaging)

  • Receipt of the wrong item, size, design, or color

  • Missing parts or installation hardware

We will assess the issue and provide an appropriate resolution.

Non-Eligible Returns

The following items cannot be returned:

  • Custom or personalized products (including items with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to misuse or improper handling

Exchanges

To exchange a product, the original item must first be returned and approved. A new order can then be placed separately, and any approved refund may be applied toward the replacement purchase.

Refund Processing

Once the returned item is received and inspected (typically within 3–5 business days), you will be notified of the result.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may be required by your bank or payment provider

Contact Information

For questions regarding returns or refunds, please contact us:

Email: contact@nexyl.shop
Phone: +1 859 294 7396
Address: 121 Park Hills Ct, Richmond, KY 40475, USA